1. Introduction

Golden Winners Notebook respects your privacy and is committed to protecting personal data.

This Privacy Policy explains how we collect, process, and safeguard information in compliance with:

• Information Technology Act, 2000
• SPDI Rules, 2011
• Indian data protection principles
• Meta Business and WhatsApp policies
• Telecom RCS regulations

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2. Information We Collect

A. Personal Information

• Name
• Contact number
• Email address
• Shipping address
• Business details (if applicable)

B. Device & Technical Data

• IP address
• Browser type
• Operating system
• Access logs

C. Messaging Data

• WhatsApp template messages
• Delivery status reports
• RCS analytics
• Consent records

D. Cookies

• Session cookies
• Preference cookies
• Performance cookies

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3. Purpose of Data Collection

We collect information to:

• Process product orders
• Send order confirmations
• Deliver transactional notifications
• Provide customer support
• Improve user experience
• Comply with legal obligations

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4. Consent for WhatsApp & RCS Data Processing

By interacting with Golden Winners Notebook via WhatsApp or RCS:

• You consent to receive transactional messages.
• Promotional messages are sent only after opt-in.
• You understand data may be processed by Meta and telecom providers.

Users may withdraw consent at any time by replying STOP or contacting us.

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5. Legal Basis for Processing

We process data based on:

• Contractual necessity
• Legal obligations
• User consent
• Legitimate business interests

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6. How We Use Collected Data

Data is used to:

• Fulfill orders
• Provide notifications
• Improve services
• Maintain compliance
• Prevent fraud

We do not sell personal information.

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7. Data Retention & Deletion

Data is retained:

• As long as necessary for service delivery
• As required under tax and legal obligations
• For dispute resolution

Users may request deletion subject to legal retention requirements.

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8. Data Sharing with Third Parties

We may share limited data with:

• Meta Platforms (WhatsApp)
• Google (RCS infrastructure)
• Telecom operators
• Payment gateways
• Logistics partners
• Government authorities (when required by law)

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9. Security Measures & Encryption

Golden Winners Notebook implements:

• SSL encryption
• Secure server hosting
• Access controls
• Regular monitoring

However, no online system is completely secure.

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10. Cookies & Tracking Technologies

Cookies help us:

• Maintain session functionality
• Analyze traffic
• Improve website performance

Users may disable cookies via browser settings.

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11. Data Transfer & Storage (India-Based)

Data is primarily stored within India or compliant cloud infrastructure.

Cross-border transfers (if any) follow applicable legal safeguards.

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12. User Rights

Users may:

• Access personal data
• Request correction
• Request deletion
• Withdraw consent for promotional messaging

Requests may be made via email.

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13. Policy for Children

Our Services are not directed at individuals under 18 years of age.

We do not knowingly collect data from minors.

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14. Updates to Privacy Policy

We may update this Privacy Policy periodically.

Changes will be posted on our website with revised dates.

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15. Governing Law (India)

This Privacy Policy shall be governed by the laws of India.

Courts in Aurangabad, Maharashtra shall have exclusive jurisdiction.

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16. Contact Information

Golden Winners Notebook
Plot No. 73, Service Industries Zone
API Corner, CIDCO Near Ravi Masale Office
Aurangabad – 431001, Maharashtra
Contact: +91 9049927491
Email: sanketkhire72@gmail.com